Privacy policy

Data controller

GersFix, 1 chemin des Agrès, 32170 Miélan, France. E-mail: contact@gersfix.fr. Phone: +33 6 72 87 74 61.

What data, and why

• Quote or appointment request (forms on the site): name, phone, e-mail, device, fault description, town. To reply and arrange the repair. Legal basis: pre-contractual steps taken at your request.
• Repair tracking: repair number, model, serial number or IMEI, fault description, status, quote and invoice. To carry out the repair and keep you informed. Legal basis: performance of the contract, and accounting obligations for invoices.
• Content of your device: we do not access your photos, messages or files unless the repair requires it (for example a data recovery you asked for). No copy is kept after the device is returned.

Recipients

Your data is never sold or rented. It is processed only by GersFix and our technical providers:

• Hostinger International Ltd.: hosting of the site and the tracking area;
• Formspree, Inc.: delivery of form submissions to our mailbox (United States, transfer covered by the European Commission’s standard contractual clauses);
• Google: the workshop’s e-mail and calendar.

How long we keep it

• Requests that went no further: 3 years after the last contact.
• Repair files: the warranty period (12 months) plus 3 years.
• Invoices: 10 years, a legal requirement.

Cookies and statistics

This site measures its traffic with Matomo, installed on our own server and configured without cookies. The statistics are anonymous and shared with no one. The repair tracking area uses only a session cookie, strictly necessary for logging in. No advertising cookies, so no consent banner is needed.

Your rights

You can ask to access, correct, erase or port your data, or object to its processing, by writing to contact@gersfix.fr. We reply within one month. You can also lodge a complaint with the CNIL, the French data protection authority (cnil.fr).

Last updated: October 2026.