Backing up your phone before a repair: five minutes that avoid the worst
In the vast majority of repairs your data isn't involved. For the rest, a backup made the day before changes everything.
Replacing a screen, a battery or a port doesn't touch the phone's memory. But a device that has been in water or is boot-looping can die for good while it is being handled. If you can still back it up, do it before coming.
iPhone and iPad
Settings › your name › iCloud › iCloud Backup › Back Up Now, on Wi-Fi. If iCloud space is short, plug the phone into a Mac (Finder) or a PC (iTunes or the Apple Devices app) and make a full local backup; tick “encrypt” to keep passwords and health data too.
Android and Samsung
Settings › Google › Backup › Back up now, and check that Google Photos is backing up your photos (cloud icon at the top). On Samsung, Smart Switch on a computer makes a complete copy, including texts and settings.
If the phone won't turn on
Don't try to force it: that is our job. We first do everything to get it booting as it is, let you make the backup yourself, and only then repair for good. If the logic board is dead, data recovery is a separate service, not charged if nothing is recovered.
The unlock code
To test the device after the repair (screen, touch, cameras, network) we need to unlock it. You can enter it yourself at the workshop, set a temporary code, or entrust it to us; it is never written down.
Also worth reading
The 12-month warranty: what it covers, and what it doesn't
Every repair is guaranteed for twelve months, parts and labour. What that means in practice, how to claim it, and the two logical exclusions.
The phone in rice: why it is a bad idea, and what to do instead
Rice doesn't draw out water that is already inside, and the time spent in it is corrosion time. The right method, in five steps.
Smartphones and summer heat in the Gers: what the battery dislikes
A phone left on the dashboard or by the pool ages in an afternoon what it would age in months. The simple habits, and the signs of a battery that has suffered.